Help centre
Questions, answered.
Everything you need to choose, buy and sleep on Sleep by Jabal with confidence.
Most asked
Organic long-staple cotton, 400 thread count, in a soft sateen weave. OEKO-TEX® certified.
Standard fits up to 40cm. Extra Deep fits up to 50cm (Queen & King). Size guide
Dispatched in 1–2 business days, then 3–7 days standard or 1–3 days express.
Sleep on it for 30 nights. Then refund, exchange or replace. Returns are free.
Fabric & feel
What are your sheets made from?
Organic long-staple cotton at 400 thread count, across our sheets, quilt covers and pillowcases. Long-staple fibres are longer and smoother, so the fabric pills less, feels softer and lasts longer than standard cotton.
Is it percale or sateen — how does it feel?
Sateen. It has a smooth, silky hand with a soft natural sheen, woven for softness that lasts wash after wash. Customers tell us they’re the most comfortable sheets they own.
Are they good for hot sleepers?
Yes. Organic cotton is naturally breathable and draws moisture away from your skin, so it helps regulate temperature through warm Australian nights and cosy winters alike.
Is it organic? Is it certified?
Our cotton is fully organic, and our bedding is OEKO-TEX® certified, meaning it’s been independently tested for harmful substances.
Can I get a fabric swatch?
Yes, swatches are free. Add a complimentary fabric swatch to your cart and check out, and we’ll post it to you. And if a colour looks different in person, the 30-night trial lets you exchange it.
Sizing & fit
What sizes do you offer?
Single, Double, Queen and King (standard Australian sizes). Extra Deep fitted sheets come in Queen and King. We don’t currently make Super King or Long Single.
Standard or Extra Deep fitted sheet?
Measure your mattress (with topper) at the corner. Up to 40cm → Standard. 40–50cm → Extra Deep. In between? Go Extra Deep. Full size guide
Do you sell sets, or can I mix and match?
Both. Use Build Your Bundle to pick each piece, colour and size — the price updates as you go.
Orders & delivery
How much is shipping and how long does it take?
| Method | After dispatch | Cost |
|---|---|---|
| Standard (AU) | 3–7 business days | $10, free over $99 |
| Express (AU) | 1–3 business days | $15 |
| International | 7–21 business days | At checkout |
Orders leave us in 1–2 business days (up to 5 during sales like Black Friday). Shipping policy
Can I change or cancel my order?
Email us as soon as possible — we can usually update it before dispatch. Once shipped, use the 30-night trial instead.
What payment methods do you accept?
We accept all major payment methods. You’ll see every option at checkout.
Can I send it as a gift?
Absolutely. Let us know it’s a gift in the notes at checkout and we’ll take care of the rest. Not sure what they’d choose? A gift card lets them pick their own.
Trial, returns & exchanges
How does the 30-night sleep trial work?
- Sleep on it for up to 30 nights from delivery — yes, you can wash it.
- Not right? Email care@sleepbyjabal.com.au with your order number.
- We arrange your free return. Choose a refund, exchange (size, colour or product) or replacement.
One claim per order; exchanges need the original packaging. Full trial details
Are returns free?
Yes. Returns within your 30-night trial are free.
How long do refunds take?
Within 10 business days of approval, back to your original payment method.
My order arrived damaged or wrong.
Email us your order number and a photo and we’ll replace or refund it. Faults are covered any time under the Australian Consumer Law.
Care
How do I care for them? Will they shrink?
Wash cool or warm (up to 40°C) on a gentle cycle with a mild liquid detergent. Skip bleach and fabric softener, which wear down natural fibres. Line dry in the shade or tumble dry on low, and remove promptly to limit creasing. A little shrinkage on the first wash is normal for natural cotton, and washing cool and drying low keeps it to a minimum. Wash darker colours separately the first time. Care guide
Do they get softer over time?
Yes — long-staple cotton relaxes and softens with each wash.
Giving back & our story
How does Sleep by Jabal give back?
A portion of every sale helps provide comfortable, safe sleep for people who can’t afford a safe place to rest. See our impact
Who is behind Sleep by Jabal?
We’re an Australian, family-run brand, and everything is designed here in Australia. We sell direct to you, so you skip the middleman markup. And we’re here to help our community sleep comfortably, including people who can’t afford a safe place to rest. Our story
Still not sure?
Send us your mattress depth or a photo of your bedroom and we’ll help you choose. We reply within one business day.