Refund policy

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The Jabal Guarantee

Bedding is personal, and you can't feel it through a screen. So every order comes with our 30-night guarantee. Sleep on it, wash it, live with it. If it isn't right, you can choose:

• A refund to your original payment method
• An exchange for a different size, colour or product
• A replacement of the same item

How to start a return

1. Email care@sleepbyjabal.com.au with your order number and a short note on what isn't right.
2. We'll reply within one business day with the next steps. Please wait for our reply before sending anything back.
3. Once your return arrives and we've checked it, we'll send your exchange or replacement, or process your refund.

The fine print, kept simple

• Requests must be made within 30 nights of delivery.
• Items should come back in reasonable condition.
• Exchanges need the original packaging.
• The guarantee covers one claim per order.

Refunds

We'll email you once your return has arrived and been checked. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Still waiting after 15 business days? Email us and we'll chase it.

Damaged, faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, email us your order number and a photo and we'll make it right. Faults are covered at any time, not just during the trial, and nothing here limits your rights under the Australian Consumer Law.

Orders shipped to the European Union

On top of the above, EU customers can cancel or return an order within 14 days of delivery for any reason. Items need to be unused and in their original packaging, with your order number or proof of purchase.

Last updated 16 October 2026