Shipping policy

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Rates and delivery times

Delivery times are estimates from the dispatch date, not the order date, and aren't guaranteed. Remote and regional areas may take longer. You'll see the final shipping cost at checkout before you pay.

Order processing

We process orders within 1–2 business days of payment. Orders placed on weekends or public holidays are processed the next business day. During sales and peak periods, processing can take up to 5 business days, and we'll email you if there's a delay.

Tracking your order

Once your order ships, we'll email you a tracking number and link. Tracking can take up to 24 hours to update after dispatch.

Your delivery address

Please check your address carefully at checkout. We can't redirect or change an address once an order has been dispatched. If you need to change it, contact us as soon as possible and we'll try to update it before it ships. We're not responsible for orders sent to an incorrect address provided at checkout.

We can ship to PO boxes and parcel lockers.

Split shipments

If your order has several items, they may ship separately or arrive on different days. You won't pay extra shipping for this.

International orders

We ship to most international destinations, and the available countries are shown at checkout. Your order may be charged import duties, taxes or customs fees by the destination country. These are your responsibility and aren't included in our prices or shipping charges.

Delays, lost or damaged orders

Carrier delays, severe weather and public holidays can affect delivery times. We'll help you follow up with the carrier, but we can't be held responsible for delays outside our control.

If your order arrives damaged or incorrect, or hasn't arrived within 10 business days of the estimated delivery window, email care@sleepbyjabal.com.au with your order number (and photos, for damaged items). We'll arrange a replacement or refund. This doesn't limit your rights under the Australian Consumer Law.

Undeliverable or returned parcels

If a parcel comes back to us because the address was incorrect or it wasn't collected, we'll contact you to arrange reshipping. Reshipping costs are the customer's responsibility.

Last updated 16 October 2026